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SHIPPING AND RETURN


Before you return an Oussum product, please take a moment to understand how our products are made. All our products are handcrafted by traditional artisans in India, resulting in each product is unique. Let's not think of an irregular weave or print or stitch as a defect. Each piece is unique, handled by many pairs of committed hands. Each product is an original work of art, treasure it and enjoy it. In spite of these variables, at Oussum we stand by the quality of our products and will replace the product free of cost if it is faulty. Please read below our return and exchange policies before you return any item.



EXCHANGE OR REFUND WILL BE DONE IN THE FOLLOWING CASES:

• Genuine sizing issues, only for unused garments. Please review our size guides carefully before making your purchase.

• Genuine quality issues.

• Packages lost in transit.



NO REFUND OR EXCHANGE WILL BE GIVEN IN THE FOLLOWING CASES:

• Products returned in a used or damaged condition.

• If provided contact number is not available or out of range.

• If the provided address is not found.



HOW TO RETURN:

In the unlikely event that you receive a defective product and want to return it, you may use a courier service available in your city if our authorized courier company can’t arrange pickup.



• Returns, if any, must be made within 30 days of receiving the goods.

• Returns and exchanges can only happen once we receive the returned product from the courier service.

• In case of the exchange, the customer will bear courier charges.

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